Ac200 failing to charge

I have an AC200 Which is failing to charge. On power on it is stating 15% CHARGED. Implug the ac charge and after a short while I get an error message fault code 01 005 and 00 005. Charged indication jumps upto 100%. But if I power it off wait and power pack on uts back to 15%. Did try if from pv as well as ac. Same error. The battery cell voltages look ok. Any suggestions would be greatly appreciated

You should try the service email too This community forum may have people who will try to help but is not an official support channel.

@Stea The 005 error is usually a high voltage problem with the adapter. Can the machine be charged by PV?
If PV charging works, please contact support for a replacement adapter.