Hi @Rumes, thank you for your update.
Now I have applied to upgrade your system to our IT department. They will push the latest version of firmware to your unit in 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.
By the way, please note that if you need my assistance, please @BLUETTI_CARE, otherwise, I might not see your message and be able to help you promptly.
Hi @Teece, Thank you for your attention to this matter. The new firmware is still undergoing repeated testing. We need to test it with different phone models and users with different phone version numbers, so it will take some time. We suggest that the firmware can be pushed separately to users who need it first.
We have also relayed your opinions to the app department. We all hope to release it as soon as possible.
Hi @BLUETTI_CARE , is it possible ask u for some updates on my Bluetti AC2P and got “System Switch Recovery Mode”?
@BLUETTI_CARE I would also like to know if I can get an official Bluetti warranty if I buy another station from a non-official seller?
Hi @Tony_MVP, We haven’t heard that the AC2P will be equipped with the “System Switch Recovery Mode”. The core purpose of this feature is to prevent refrigerators from powering off, and the AC2P is a small model that isn’t suitable for such scenarios.
Regarding your second question, if you purchased the product from our authorized distributor, you are still eligible for our warranty service.
While the AC2P is small, most of us use this for internet (router/modem) backup or as an UPS for small servers so the System Switch Recovery Mode is very important. I’ve upgraded to the Elite 30 v2 recently because the Elite 30 has the SSRM. Many users such as myself would be very appreciative if Bluetti could add this feature to the AC2P. Thank you.
Hi @BLUETTI_CARE As u can see from the previous post [longtimesupporter] lot of people use AC2P for internet and etc and would be appreciate for System Switch Recovery Mode. U can make some poll. And you will be very surprised how many ppl need SSRM feature for AC2P.
Hi @Tony_MVP and @longtimesupporter, Thank you for your feedback—we take it very seriously.
I’ve forwarded your suggestions to the R&D department for their consideration. They will discuss this request, and we hope to share positive updates with you soon.
Hello.
The function switch recovery doesn’t work on my device.
Ac 180p
it is enabled in the settings
after the device is completely powered down. when the light is turned on, the ac and dc buttons do not turn on
How to make this function work?
AC180P2332001030357
Arm v2089.04
Dsp v2088.04
thanks for the help
@BLUETTI @BLUETTI_CARE
I totally support this initiative! I have recently bought AC2P and couldn’t even imagine that it doesn’t have such functionality to just turn on the previous state of AC/DC ports. Now on Ukraine we started to have long 7 hours electricity shut downs, so all consumers will probably see AC2P off. Please, make firmware update for us, it’s very crucial. Will be waiting on updates here, thank you.
Ready to beta test the firmware and share the results of the System switch recovery mode for AC2P model.
Here is my SN: AC2P2443001934692
Hello, I have already provided feedback for you. Please be patient and wait.
Hi @Dmitro_L, Thank you for your attention to this matter.
However, we currently do not have any new updates regarding the AC2P.
@BLUETTI_CARE
Is there any approximate time for the answer from r&d team about this functionality on will it be added or not and if yes, then when exactly? As it’s very crucial for me and other buyers. I want to buy 10 more units of AC2P but if there will be no such functionality implemented I would be forced to choose other brand, which I don’t want to do, because I like Bluetti products.
Everything works fine. I didn’t know about the 5%. As soon as the charge reached 5%, AC and DC immediately turned on.
Thank you.
@BLUETTI_CARE can I also get the new firmware on my device? My device details:
AC180P
AC180P2335001164766
ARM
v2089.04
DSP
v2088.04
BMS
v1039.01. There is a problem, as far as I’m concerned, when the load on the device is small, using 30-50 watts, the fan works at full power, as long as this load increases to 80-90 watts, it instantly turns off. https://drive.google.com/file/d/1mbC0WHEafQ017JPIIL4Y7EdzNNAdaO6s/view?usp=drivesdk. https://drive.google.com/file/d/1t5lLDSJY478AO0ylatd0AJTFrA8AH_e0/view?usp=drivesdk
Hi @yuriy1975h, Thank you for providing the video.
From the video, we can hear that the fan noise is not loud and is very regular—we consider this normal, as the fan noise is within the standard range.
Additionally, your firmware version is already up to date, so no further updates can be pushed. If you find the fan noise bothersome, we recommend placing the device in an area away from bedrooms. Furthermore, please ensure the environment has proper temperature and ventilation.
Hi @Dmitro_L, We have indeed raised this matter with the relevant team multiple times, but we have not yet received a specific response.
We have re-escalated this to the R&D Department and urged them to complete the resolution as soon as possible.
We will keep you updated promptly once we receive feedback.
