AC180 Short No AC output

Hi, this keeps happening to me. In fact I even installed a UPS in front of my Bluetti, but it still happens. I tried all the tips given. But yet again, at 100% full, it happened again. Is there any way I can get a firmware update to fix this?

Hi @Dink, We have indeed developed firmware to fix this issue.
Please provide the SN code and current firmware version of your AC180, and we’ll apply to push the update for you.

I have had this error. My S/n AC1802451000308271