Hi @Teece, We don’t consider this a widespread issue—only a small number of customers have reported it. If we were to push notifications about this to all customers at this point, it would disturb the majority of users.
We don’t recommend that users who haven’t encountered the issue perform an upgrade, as it would serve no purpose for them.
Hi @dparson55, thank you for letting us know.
Now I have applied to upgrade your system to our IT department. They will push the latest version of firmware to your unit in 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.
I have the same problem with the remaining time not being displayed correctly. EL100V22527008227258 Today I updated the station’s software, but it didn’t help. 98h remaining time with 50W consumption.
Hi @dparson55, We have consulted the technical department about this matter. They informed us that your firmware is already the latest version, so no further updates can be pushed.
Please recalibrate the unit and then test if this resolves the issue.
Hi @Sanchezz13, we would like to have the current firmware version of your Elite 100 V2. Then we will check if there is any new firmware available.
@BLUETTI_CARE I have PM’d you directly with my serial number, please can you push me the latest update, current firmware detailed below.
Elite 100v2
IOT v8024.11
ARM v2186.15
DSP v2200.14
BMS v1083.07
Thanks.
I also noticed that while the battery is discharging, the battery status shows as “Standby” not “Discharge”.
I have the some problem of time remaining not being displayed correctly. It displays the remaining percentage instead of hours and minutes. EL100V22527011595346 BMS v1083.07 (there is no newer version to update).
Hi,
I’m having same issue… I’ve sent you a PM with my info. Hope you can solve it
thanks
Could you provide the recalibration steps? I tried draining the battery to 0% and charged to 100%, but the estimated time is still showing the same bad estimate.
Hi @Teece, Thank you for the update.
We have applied to upgrade your BMS. Our IT department will push the latest version of firmware to your machine within 24 hours. Please upgrade it tomorrow.
Please do not load any device when upgrading it.
After that, please recalibrate the system.
Hi @vlad_n, Thank you for letting us know.
We have applied to upgrade your BMS. Our IT department will push the latest version of firmware to your machine within 24 hours. Please upgrade it tomorrow.
Please do not load any device when upgrading it.
After that, please recalibrate the system.
Hi @H_erasure, Thank you for letting us know.
We have received your SN information.
We have applied to upgrade your BMS. Our IT department will push the latest version of firmware to your machine within 24 hours. Please upgrade it tomorrow.
Please do not load any device when upgrading it.
After that, please recalibrate the system.
Hi @dparson55, Please follow the steps below to recalibrate it:
- Please discharge all the power (charge AC & DC appliances with the power station) until the SOC is 0%, turn off the machine, and leave it for 3 hours till it cools down.
- Please charge it again. Please do not load any device when charging it, and do not interrupt it while it is charging.
You can click this link for reference.
Please let us know if it does help.
I have the same problem: the remaining time and consumption are displayed incorrectly. EL100V22527011040900
Well I spoke too soon, the day after I did the recalibration routine the invalid time remaining issue started happening again. In the screenshot the 1024Wh battery at a 66% state of charge, along with a 65w power draw, will actually last about 10 hours rather than the 66 hour estimate that is shown. So unfortunately doing a recalibration only seemed to result in an accurate estimate after one discharge and charge cycle. I’m using the time control ups feature so every day the battery is drained and recharged so maybe the technicians can test that if they try to fix this issue.
