Hello everyone, and @BLUETTI @BLUETTI_CARE,
I’m having trouble connecting and maintaining a stable WiFi and/or Bluetooth connection with my Bluetti Elite 30 V2 through the Bluetti app.
When I open the app, the Bluetti Elite 30 V2 appears (though sometimes I only see a blank screen with the Bluetti logo). However, when I attempt to connect, I receive the message: “Server connection failed. Please try again later.” Afterward, I’m given the option to connect via Bluetooth.
When I try connecting via Bluetooth, I get the following message: “EL30V2SERIALNUM not found. Please ensure Bluetooth is enabled on both your phone and the BLUETTI device, and that your phone is close to the device.”
Both Bluetooth and WiFi are enabled on my Bluetti Elite 30 V2, and I have confirmed that the Bluetti app’s permissions are set correctly.
Occasionally, I manage to connect via the Cloud, but the connection is very unstable. When I power off the Bluetti Elite 30 V2, wait for a few minutes, and then turn it back on, Bluetooth connects briefly but remains unstable. While I can initially connect, the connection often drops when I try to adjust settings. Sometimes, it is even impossible to access certain options, let alone make any changes.
Has anyone else experienced this issue? Is there a potential solution or update that could resolve this?
Kind regards,
Jason
Firmware (click to expand)
| Module | Status | Installed |
|---|---|---|
| IoT | Up-to-date | v8024.12 |
| ARM | Up-to-date | v2203.11 |
| DSP | Up-to-date | v2202.11 |
| BMS | Up-to-date | v1087.08 |
