I highly recommend customers order direct from Amazon or third party. the bluetti customer service is absolutely terrible. i order a product and there was shipping issues and i did not receive product. i cannot get refund from bluetti and it has been over 2 weeks. BE WARNED THESE ARE CHINEESE COMPANY OPERATING IN USA. EXERCISE EXTREME CAUTION ORDERING FROM THEM DIRECTLY !! I WILL NEVER EVER SHOP AT A CHINEESE COMPANY AGAIN.
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Hello,
Thank you for sharing your feedback. We sincerely apologize for the issues and inconveniences you encountered during your purchase. To assist you in resolving this matter, please provide your order information and contact details, and we will urge the relevant department to address your issue as soon as possible.
Thank you for your understanding and cooperation. We look forward to resolving this for you quickly!
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