Sudden drop to 0 % from varying SOCs on my EB3A

I’d like to ask for a firmware update to be pushed for me. My unit is EB3A2247001489501
ARM v2062.03
DSP version v2056.10
I’ve had this problem for a long time already and did several complete charge and discharge cycles with no improvement.
Thanks a lot in advance.

@bluetti_sebischrader65gmailcom Sorry, there is no suitable firmware for your problem. Are you using EB3A to carry equipment with high instantaneous power? Also, is it used in a low-temperature environment?