Is their customer service good? They say they ship within two days of ordering im going on 6 days now. When you reach out to customer service to ask why they have not shipped the product you paid for. You get a generic response. They sent me an email with a survey before they ship the product. So far they are at 1 star level. No response or updates on shipping. Tomorrow will be day 6 still no updates. Do they have real people there or just chat bots. How can you get them to respond?
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Hello,
I understand your frustration regarding the delay in your order shipment. I apologize for the inconvenience you’ve experienced.
It seems that the customer service responses you received have not addressed your concerns satisfactorily. I will escalate your issue to ensure it gets the attention it deserves.
Please provide me with your order number so I can follow up on this matter directly.
Thank you for your patience, and I appreciate your understanding as we work to resolve this.
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