Same issues here!!! I posted on the forum on the app and they replied asking for the serial number, etc. but now they won’t reply! It’s very frustrating because I’m monitor these things constantly because I have a cat in my van! I NEED THEM TO WORK!
1 Like
Both my units are not connected too
AC500 and APEX 300
1 Like
Same issue here with an Elite 30 V2 in Brazil. I have been experiencing intermittent false positives (battery dropping to 0% in the logs for a few seconds/minutes) over the past few weeks, but since yesterday, there has been a major outage lasting several hours.
Visually, the equipment is running perfectly at 100% normal state, and local Bluetooth connection works. My home network runs on a highly stable Ubiquiti UniFi infrastructure with excellent Wi-Fi coverage, and absolutely nothing has changed on my end.
This is extremely frustrating for a premium device running as a critical UPS for my entire infrastructure. It’s clear that the Bluetti Cloud Server infrastructure is unstable.
@BLUETTI @BLUETTI_CARE — We need an official statement and a permanent fix for these cloud server connection drops. Reliable monitoring is essential for UPS equipment!
1 Like
Also happening to me. Can only access my Elite100 and Elite30 via Bluetooth today.
1 Like
I was able to connect just now, but some features such as graphs of power and energy statistics are showing server side errors like this.
I called they have issues with cloud Will not be fixed till Monday at earliest.
2 Likes
Working now in California. 10:51 PM Pacific Daylight time. Hope for details and its permanent.
1 Like
It started working again for me, at 2 AM EST.
1 Like
Its working for me now too.
1 Like
Still not working on my AC300. The Apex 300 is working.
In Boston.
My cloud connection restored before midnight 5/24/2026…. No data gaps today Monday 5/25.
Hi @GregM, thank you for contacting us. This is indeed a known issue caused by a server upgrade. We have already applied an urgent fix on Monday.
Could you please check and confirm whether you are now able to connect normally?
Please note that this forum will soon be merged with the App Community. If you have any questions in the future, please get in touch with us through the App Community.
The official announcement is as follows.
Hi @dmc, thank you for your detailed and professional analysis — it is very insightful.
This is indeed a known issue caused by a server upgrade. We have already applied an urgent fix on Monday.
Could you please check and confirm whether you are now able to connect normally?
Please note that this forum will soon be merged with the App Community. If you have any questions in the future, please get in touch with us through the App Community.
The official announcement is as follows.
Hi @ricjo, thank you for letting us know.
This is indeed a known issue caused by a server upgrade. We have already applied an urgent fix on Monday.
Could you please check and confirm whether you are now able to connect normally?
Please note that this forum will soon be merged with the App Community. If you have any questions in the future, please get in touch with us through the App Community.
The official announcement is as follows.
Hi @Roguer, thank you for the update. This is indeed a known issue about servers, and we applied an urgent fix on Monday.
Please note that this forum will soon be merged with the App Community. If you have any questions in the future, please get in touch with us through the App Community.
The official announcement is as follows.
Hi @danquadros, thank you for letting us know. This is indeed a known issue about servers, and we applied an urgent fix on Monday.
Please note that this forum will soon be merged with the App Community. If you have any questions in the future, please get in touch with us through the App Community.
The official announcement is as follows.
@BLUETTI_CARE. Yes. I can confirm that cloud based access and OAuth are both back up an running normally as of yesterday morning for both my Elite 200V2 and my customer’s RV5 based power system.
Thank you for acknowledging and promptly fixing the issue.
1 Like
Hi @GregM, thanks for the update. We’re glad to hear that both your device and your customer’s are working properly again.
The weekend is approaching, wish you a nice weekend!
My AC300’s and my Apex 300"s are now all online!
WiFi working great.
It always seems to happen when I travel. LOL
1 Like