Starting sometime last night, I’ve been having trouble with the Bluetti App connecting to my Apex 300 via the cloud. When I connect to the Apex 300 via bluetooth, and go to Settings / Network Settings, I get this:
WiFi Name: (my network)
Network Status: Connected
Network Signal: 4/5 bars
Server Status: Not Connected
"Server connection failed. Please check your network or seek assistance..."
Is there a general Bluetti server outage? If so, is there a system status page with updates?
if this is not a general outage, I’d like to diagnose this locally. I suspect it may be a DNS problem in my network.
Can anyone tell me the DNS name of the Bluetti server(s) that are being used?
Same for my Elite 100v2, however I’m not on site and can’t “bluetooth” over to my device in the Bluetti App, but it’s powering the Internet, pinging AOK on my LAN, and has a solid WiFi connection.
I got a warning message from a HomeAssistant monitor that warns me when no AC power is being drawn for more than a half hour… Looking more closely at the “Power Energy Stats”, from the cloud my data drops to all zeros (SOC/AC/DC) at 2205MST on the 22nd, returns briefly at 0150, 0315, 0340, and lastly at 0520AM MST. So the cloud server connections are coming and going.