So if there is a known bug that not properly fixed this alone is a reason to return it under warranty and get a full refund.
that Bluetti is aware of it dose not help the customer.
Quite the opposite that. they they Know about this bug And still selling the unit without warning is unacceptable.
Maybe “known bug” isnt quite the word I was looking for. Its more of them working towards releasing an update that will make the functions more efficient. As of right now, the AC180 does everything its advertised to do! It features a super fast “UPS” mode, is still more efficient than 99% of the competitors, and does in fact solar charge at a pretty solid rate! Its just that because the unit is soo new, the market and use-cases are “spreading their wings” and “new bugs” are being found. Personally… I wouldnt have even noticed these “issues” had it not got brought up from fellow users, as my intended use case for this unit doesnt “require” a autonomous wake up solar charging. I have larger units tied to “permanent” rigid-panel arrays for that. But anyways, it is what it is to be honest. FORTUNATELY this unit is able to be firmware updated remotely, so that these quirks are able to be remedied or updated without the need of getting sent back to the company, or worse, HAVING to purchase a different unit completely thats advertised to suite ones individual needs better.
Mike, I do not understand the concern with parasitic consumption if the unit is bound to the grid. The exact same perimeter exists at 99%. Just rewrite the code for 100% SOC, give it the directive for PV priority or any input energy at that port. Because ultimately, anyone charging this tops out at 500w 10A regardless. Nobody should be trying to recharge this at turbo unless an emergency prevails or the need to go mobile. Standard charging would suffice.
I enjoy the removal of comments that involve the words “attorney or legal action” from our company lawyer on this forum. After reviewing this situation for 1 month of research and 1 month of constant banter with Bluetti, I am voting you guys off the island. As a consumer, I have provided due diligence in resolution. As ex-military I have learned to never give up when you see something being done that is not right or unethical. Customers write the script for you and that goes all the way up to the Government. We will be returning this even if it means an investigation from the credit card company. I am a man of principl, and what you are doing is telling people to wait. Once you receive full payment, that mandated full product. I will begin with social media, until we get reimbursement. Good day sir.
@apoc Francis I have no idea what you’re referring to as I have not hidden or deleted any posts. And I am just a customer like you. I do not work for Bluetti nor have ever been paid by them. I moderate on here completely voluntarily because I enjoy solar tech and of all the companies i’ve worked with since picking up this hobby, Bluetti has hands down been the best.
So I dont know what to tell you man, I have simply laid out what is going on from what I have seen. You are more then welcome to call the @BLUETTI customer service department directly at +1 800-200-2980 or shoot them an email at service@bluettipower.com if the feedback I have given you, or the product doesnt meet your ideal expectations. They will get you taken care of.
Convenient to avoid Responsibilitys.
Well this is not the Experience i and many others made:
https://www.reddit.com/r/bluetti/comments/16m21w3/terrible_customer_service_experience/
https://www.reddit.com/r/bluetti/comments/12faee1/awful_customer_service/
The list could go on and on… but the interesting Treads are the one on longer visabel…
I wish you best of lock and that you have the resources, time and perseverance to get any ware with this!
I think we are all here just trying to help.
If you are unhappy with the product, then you can demand a refund for any or no reason. If Bluetti doesn’t respond in an appropriate timeframe, then take it up with your payment processor.
You must have purchased it for some purpose, and if it can be fixed through an update patch or another work around, it may be easier and better for you.
@apoc For this issue, are you willing to try to solve it through firmware upgrade? If so, please kindly provide the SN number and firmware version of AC180, and we will push the appropriate firmware to you. In addition, if you want to return the product and get a refund, please provide your order number and we will follow up.
@apoc
I noticed your complaint about BLUETTI power stations on the forum, and I would like to express our sincere apologies for any dissatisfaction caused. As a forum admin, I need to clarify some facts to eliminate any misunderstandings.
Firstly, we want to emphasize that we will provide after-sales service for any products purchased through BLUETTI’s official channels. The issues you mentioned should be resolved through the correct channels, as different products may have different warranty policies and after-sales service methods. Therefore, please be sure to contact our customer service team and provide the correct purchase and product information so that we can promptly address your issue.
Secondly, we want to make it clear that the BLUETTI forum is an open and friendly environment that provides a platform for users to discuss products and make progress together. We welcome users to share their usage experiences, raise questions, and exchange ideas on the forum. However, please note that this does not mean the forum is a place to be disrespectful or behave inappropriately. We encourage users to maintain a friendly and respectful attitude to promote a good discussion atmosphere and a spirit of mutual assistance.
We sincerely invite you to contact our customer service team through private messages, email, or our official support channels. Of course, we also have @BLUETTI_CARE on the forum to assist you in resolving after-sales issues. We also have a group of professional and friendly forum members who can provide some troubleshooting suggestions.
Regarding your complaint expressed on the forum, we deeply apologize. We understand that you may have encountered problems, but you should choose the appropriate way to contact us so that we can understand your issue in a timely manner and provide assistance. Complaining and blaming will not solve the problem; instead, they will only lead to misunderstandings and troubles.
Once again, we apologize sincerely and hope to receive your understandings.
sorry but I just can’t take this comment seriously
Well, once again, 30 days should be ample enough time to respond. The customers should not need to force your hand or escalate a situation to bring mass awareness. Respect is earned, it doesnt take long for people who give it to find out it is not always reciprocated.
Ok, there you go. That is all I ever asked for, just to be fixed. If it works, I will most definitely change my posts.
Please update the firmware to the latest one to test. Waiting for your update.
Ok, the new dsp and firmware update are a complete failure! ** I need sent the version it was before immediately please! ** I can’t keep fiddling around with this algorithm. In turbo mode it tops out at 380 watts and sits at 99% for hours now. That is not going to fly with anyone. The new version didn’t fix anything at all, it screwed up more perimeters. I will apparently need to fix this on my own and I am sure if I devote enough time, will accomplish just that. I have already started by using a Victron mppt controller as they can be adjusted about 20 times more than this unit. I have already fixed the problem with it not accepting inverters because it states the “grid is unstable” with most all of them on the market. Fixed it by utilizing a Drok power supply, this took me two weeks of research and development. Thanks fir everything, just need everything switched back over to original dsp and firmware.
車中泊用でAC180の容量拡張の方法として
2台をAC系で直列接続する方法は如何でしょうか？
つまり、インバーターのAC出力を→1台目のAC100v入力に接続し、それのAC出力を→2台目のAC180 AC100v入力に接続する案です。
構成の制限はインバーターの容量が2,000wの為AC180の並列接続は無理です。
目的は容量２倍化
で、充電時間も急速1,440wで二時間で済ませたいからです。
問題点があれば教えてください。
Ok, who is this for?? Because nobody here can read that. Send the original version back to the AC180 I have. Like now.
Roll back to the last DSP (2077.06) and BMS (1033.06), right? We will send it within 2 hours. Please notify me after updating, thank you.
Here’s what google translate says:
For vehicle use and AC180, it is possible to control the speed of the vehicle.
2Are you sure you can change the law and follow the rules?
つまり、インバーターのAC exit strength→1台目のAC100v Entering powerに接続し、それのAC exit strength→2台目のAC180 AC100v Enter the power and follow the rules.
It is possible to start the process by changing the speed limit to 2,000w and converting it to AC180.
目的は容量２倍化
で、充電時いかも急速1,440wで2時間で済ませたいからです。
The question is like this.
