Order still not sent

Product Discussion
1

I ordered a B300K battery a week ago and it still hasn’t shipped.
My order has already been debited via Paypal.

Order number: ****

Oddly enough I ordered a multimeter 2 days ago with my Bluetti points and they just shipped it.

So, I’m wondering if my order for my battery is blocked.

I sent an email to the sales department but I have not heard back.

Thanks in advance

2

Hi @ThierryFr, We have found that everything is in order with your order, and Marinda has already replied to your email.

Have you received the response? Our logistics department will also notify you as soon as we have the tracking number, so please rest assured.

To protect your privacy, we recommend deleting your order information from the public post. If you need to investigate any issues with your order, please contact us via private message or email.

3

I just received Marinda’s email.

I will be patient and wait for my order.

Thanks for the response

4

Hi @ThierryFr, Thank you for getting back to us so quickly.
You are welcome. All of us hope you can receive the parcel soon.
Please feel free to contact us if you need more help.

5

Battery received Saturday
Thank you

6

Hi @ThierryFr, Thank you for letting us know.
We are glad to hear that good news!
I hope you will like the new B300K battery.