New pv350 solar not charging new AC200

I have turned on the DC input source to PV and plugged in the solar panels in full sun for 2 days. I have watched and followed at least 10 videos. Is there something I have forgotten to do?

Hello.
If you have connected your solar panels to your AC200xxx… As soon as there is sun, your panels should wake up your AC200xxx which will charge.
In your case, I would start by looking at the voltage measured for the solar input on the AC200xxx. If the voltage is zero, there must be a problem either with your panels, or with the wiring or with the connectors (cut, polarity inversion).
What is the model of your “Ac200” Ac200P? AC200max? AC200L?

Hi @lmfranklin, yes, we need more information to identify the issue.

I agree with @Snips1’s suggestion. Could you please provide the specific model of your power station and the parameters of your solar panels? We’d like to confirm whether the solar panels are compatible with your power station, and measuring the voltage would be very helpful.

We recommend recording a video, uploading it to a cloud drive, and then sharing the link with us. We will then proceed with further troubleshooting.

I have an AC200MAX. I hooked it up to solar panels as instructed in the manual but was getting very bad results. The watts were very low for the panels connected and sometimes it would inexplicably drop to zero. I knew what the panel output was based on a meter and also based on connecting them to a different battery system. I decided to look at the menu settings and noticed that under “DC Input Source” there are two buttons: “[On Symbol] PV” and “[On Symbol] Other.” It was set for “Other.” I tried to press the PV button but it was greyed out and would not press. This was while the solar was connected. I disconnected the solar. THEN the PV button could be pressed. I reattached the solar and voila! It is showing and receiving the full solar output. NOTE: The need to turn on the PV option is NOT mentioned in the manual.

Hi @CarlaK, Thank you for sharing this, it’s very helpful for many new users.

We do mention this in the user manual:
DC Input Source: Select the correct method you choose to charge the AC200MAX.

However, it’s not very clear, and for many new users, it may not be intuitive enough. We’ve also passed this feedback on to our manual creation team, hoping for improvements in future versions.

Thanks Bluetti. My suggestion would be to add it to “Section 10. Charging” subsection (2) “From the solar panels.”