Hi, I purchased an EB3A on the 11th of August to compliment my AC180 (from the Official Bluetti Store here through a major online shopping platform. I was having overheating issues which I reported on the 28th of August. I wasn’t able to return the unit immediately as I needed to maintain backup power for my WiFi to get me through. On the 13th of September I reported that the unit was shutting itself off (running a 10 watt WiFi router while plugged in) and I was able to send the unit back on the 16th of October after I got a temporary backup system. Tracking confirmed the unit was delivered on the 17th of October.
After communicating with the staff, they went back on their promise that I could return the EB3A and receive a voucher to go towards buying a different model (I wanted to upgrade to avoid the problems with the EB3A). I since told them if they can only offer a repair or replacement then to go ahead with it.
They stopped communicating with me on the 7th of November and have not replied to any of my five messages since (It’s now the 20th of November). I’m rather concerned that they have no intention of either replying to me or resolving the issue with my faulty EB3A - which they have. So I’ve bought the unit, returned it - and they aren’t sending anything back to me.
Is there customer service on these forums that can help me, or does anyone know how else I can get this addressed? As it stands, I bought an EB3A which turned out to be faulty and is now being kept by the Bluetti Official Store. (and yes, I have a receipt, records of the chat logs, the return shipping receipt and tracking number).