The voltage in my network is almost constantly about 190 volts and the station does not charge. It is impossible to influence this because our power grid is very badly damaged by the aggressor. Please update the software to allow charging at 190V.
AC50P2531001226385
ARM v2171.01
DSP v2169.03
Hello,
Thank you for providing the information. Please check if you can set the input voltage range in the app. If you can, try adjusting it to support charging at 190 volts.
If you have any other questions or need further assistance, please feel free to contact me!
Hello.
The app only displays the current voltage. There are no settings for the allowed charging voltage.
Dear @BLUETTI, the same issue here. I’ve bought 6 pieces of AC50P to part of my team to sustain their work during power outages, and they report of inability to charge the station once the voltage is about 190V. Moreover, is stops working as a bypass. Unfortunately, in Ukraine, the power grid is badly damaged by Russian bombardments and 190V is rather a new normal in some area.
Let me stress that all the electronics works well, only the station fails to charge.
Even decreasing 5V below 190 would be a solution but the app provides no option of it.
If you can issue an update, it would be highly appreciated
Hello, Please provide me with the serial number (SN code) of your device and the firmware version information. I will register you for the new firmware update.
Hi, @BLUETTI
I’m from Ukraine,and i have a problem with low power grid, error E114 (185 volts)
Please update my software
AC50P2443000249701
Hello, I have registered your firmware upgrade. Please wait patiently.
Thank you @BLUETTI, here are the SNs of our devices:
AC50P2544210083141
AC50P2544210156353
AC50P2544215765144
AC50P2544215743040
AC50P2544210198913
AC50P2544215863851
All of them are from the same supply, with the following firmware:
Hello, I have registered your device to receive the new firmware update. Please wait patiently.
I am from Ukraine and we have the same problem here - grid voltage is constantly low, around 180-190V/ help please
My station: BLUETTI AC50P
Serial Number: AC50P2544215008763
Hello, please fill out the information in the table within this post, and we will process it accordingly.
I left an application using the link you provided. Over a day has passed and there’s no response. How can I understand if you even read it?
It’s -15°C at night outside. Power is out for 8 hours. They give it for 2 hours and I can’t charge the station due to low voltage.
Hello, please tell me your SN code, and I will check if it’s registered for an upgrade.
My station: BLUETTI AC50P
Serial Number: AC50P2544215008763
Hello, the new DSP firmware has been pushed out. Have you received the update?
Hello, thank you so much. Everything works perfectly. At 170 V, the station charges at maximum power. Very few people in Ukraine know they can contact you for this update.
