I have logged a failure on my ep500pro, CS au asked me to pack it up for warranty repair.
I sent an email with pictures and all requested information on Sunday 20 July, followed it up on wed 23 July and have had no response on RMA details and shipping label.
Can someone help me.
Not sure if I should put the ticket number on this forum.
Thank Stewart Palmer
Hi @Stewartp
Atleast the EU Team have many inquerys at the moment and it take some days before they answer to messages. We could ask @BLUETTI_CARE if they can have a look at the ticket and provide you with the information for a successfull pickup.
greetings
Erik
1 Like
Thanks,
I was thinking that.
Rgds Stewart
Hi @Stewartp, We’ve indeed been quite busy lately, and it’s been difficult to maintain our usual email response time.
Please let us know your service ticket number — we believe it’s a secure string of digits. However, if you’re concerned, you’re also welcome to click on my profile and send the details via private message. We’ll prioritize handling your case.
Thanks to @Selfmadestrom for the attention and helpful input.
Thank you for the response, they got back to me on Monday and it will be picked up on Wed 30 July.
It was frustrating because we had the first power outage since buying it and were unable to use it to protect our fridge and freezer.
Rgds Stewart