@BLUETTI I apologize, but I still have not received the software update for my
AC180P2352000149900
Hello @BLUETTI, @BLUETTI_CARE. I am also from Ukraine. Please help me with the problem of charging the station at low voltage. My AC70P station does not charge from the network, because the voltage is now 175-190 volts. Please help me update the firmware, because I cannot use the station.
Serial number AC70P2545110683127
IOT v9046.04
ARM v2152.05
DSP v2112.72
1 Like
Hello,
We have pushed the new firmware for you. Did you not receive it?
Thank you for your feedback, and I look forward to your response!
Hello,
We have pushed the new firmware for you. Did you not receive it?
Thank you for your feedback, and I look forward to your response!
1 Like
Hello @BLUETTI_CARE, I am from Ukraine.
Station no charge, 175V-180V in the grid.
Can you help me with the problem pls?
-
AC50P
AC50P2448000418744
IOT v9046.04
ARM v2171.01
DSP v2169.03 -
EB3A - the same problem
EB3A2241003708141
ARM v2063.03
DSP v2052.11
No, I didn’t receive the update.
Important Notice to Users:
Please be informed that from February 11 to February 23, our team will not be available to process feedback submissions. Any information filled out in the link provided will not be processed during this period.
If you are experiencing issues with low grid voltage, we kindly ask you to reach out to our customer service for assistance at [sale-eu@bluettipower.com]
Thank you for your understanding, and we appreciate your patience!
upd. I have just checked Bluetti app and the message about available v2088.04 → v2088.99 update is gone now. It just shows I have v2088.4 (see pic)
And the station still can charge with ~180V voltage.
Hi @BLUETTI_CARE, I am from Ukraine too.
170V in the grid.
Help pls
EB3A2303014326283
DSP v2052.11
1 Like
Hello, I have the same station with the same firmware and the same problem. It is impossible to adjust the low voltage thresholds. The changed values are not saved. I filled out the form in the header, looking forward to updates.
@BLUETTI Hello,
Even though Bluetti app still shows that update v2088.04 → v2088.99 is still available, eventually it seems to be only a software bug in the Android app, when it cannot recognize that the update was in fact executed.
Two weeks passed since I executed the DSP update, and the problem with low voltage error during charge is gone now. AC180P is charging now even with ~178V. I am grateful for your assistance!
A question is now - how the future updates should be handled? Should I stick to the custom DSP firmware you provided me with and do NOT execute any updates if they are available in the app?
1 Like
Dear User,
Thank you for your feedback! We’re glad to hear that the low voltage error has been resolved and that your AC180P is charging normally now, even at ~178V.
Regarding future updates, if your current setup is functioning well and you’re satisfied with the performance, you may choose to continue using the custom DSP firmware without applying any updates from the app. However, we recommend keeping an eye on future releases, as they may contain important improvements or fixes. If you have any further questions or need assistance, please feel free to reach out. Thank you!
If I filled it out yesterday, is there any chance of getting an update?
2 Likes
Hello @BLUETTI, @BLUETTI_CARE.
I’m having the same issue and need firmware update for my devices too.
- AC180P2344004214754
DSP: v2088.03 - AC180P2511001003076
DSP: v2126.03
Can you please help me with that?
Hello @BLUETTI_CARE, I am from Ukraine.
Station no charge, 180V-190V in the grid.
Can you help me with the problem pls?
EB3A22449004630932
ARM v2197.01
DSP v2196.01
Hi @MykolaJunior, have you clicked the link and filled out the form?
We have pushed the new DSP v2088.04 and DSP v2126.04 to these two devices accordingly.
Please upgrade the firmware first and then test the unit. We look forward to your feedback.
1 Like
Hi @yurikvv, thank you for contacting us.
I have applied to upgrade your system to our IT department. If the new firmware is available, they will complete the push within 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.
Hi @yurikvv, we have applied to push the update again.
If you still haven’t received it tomorrow, could you provide a screenshot of the SN code for your EB3A? We would like to confirm that the SN code is correct.
1 Like
