Issue with AC180 front screen

[TheGooginator]

I am having an issue that started yesterday where the front screen is showing odd values when I am using the Bluetti AC180. When I go into the App and connect to bluetooth it seems to show correct info and I don’t notice any odd behavior or errors popping up but the front display is now really unusable.

SN - 2417003574346
BMS - 1052.02

[Selfmadestrom]

Hi @TheGooginator

welcome to the bluetti community forum!

Please kindly check theese threads with your exact same problem:

Bluetti AC180 Display screen gone crazy

After the 3rd day of ownership i plugged in the Bluetti to be charged. The display screen went crazy and everything was lighting on and off. The voltage jumps around from the actual rate up to 199. The input voltage is jumping all around from all zeros to 99999. The overload,Heat and every other thing is lighting on and off. The only way i can tell the status of the generator (Current power reserves,Charging etc,) is with the app. What is going on??? Oh the device will charge up and can be usd …

Problem with screen (AC180P)

Hello. When I turn it on for the first time, random symbols appear on the screen. How can I fix this, or is it a defect? AC180P2341000795283 ARM v2089.02 DSP v2088.02 BMS v1039.01 [photo_2024-07-01_16-23-14]

greetings
Erik

[BLUETTI_CARE]

Hi @TheGooginator, Thank you for @Selfmadestrom 's answer and help. Yes, Please send the photo to our after-sales service email. We will need to arrange for a repair. The US customer service email is service@bluettipower.com.

[TheGooginator]

Thanks I already started a conversation with after-sales service and they recommend I send in the unit for repairs so I will be doing that this week. From peoples experience how long do these repairs take and the unit is sent back to me because I really can’t be without this powerstation for too long.

[bluetti_jawilson2299yahoocom]

I’m having the same issue with my AC180. I plugged it in to charge and all the icons came on and you can’t really make out the numbers. Can this be fixed?? What needs to be done?

[BLUETTI_CARE]

Hi @bluetti_jawilson2299yahoocom, can you take a photo to show us this problem? Then we will try to help you.

[Theovt72]

Hi, some problem here. Is it broken or can it maybe be solved via a reset?

[BLUETTI_CARE]

Hi @Theovt72, It seems that there is garbled text on the screen. Does restarting help with this issue?

If it doesn’t resolve the problem, unfortunately, you’ll need to contact customer service to arrange for a repair.

[cotorobaiadrian]

I got same issue, screen went like this only after 3 days of actual work. No one is replying to my support request. @BLUETTI_CARE

[BLUETTI_CARE]

Hi @cotorobaiadrian, We highly value your feedback. This unit does indeed require repair.
Under normal circumstances, emails are replied to within 24 hours.
Could you please provide your service ticket number? We will prioritize following up on your case.

[cotorobaiadrian]

@BLUETTI_CARE I did manage to contact the support, the process is hard to understand and speed up. I only get 1 email a day, even if i reply right away i have to wait another day for a reply. This process was a breeze with ecoflow when i had questions about panels. I’m thinking on switching to ecoflow for the power station also.

[BLUETTI_CARE]

Hi @cotorobaiadrian, We’re very sorry about this. The email response time is indeed 24 hours.
Does your region support phone service? We recommend upgrading to phone support.
Alternatively, please provide your service ticket number so we can check if we can offer a faster and more efficient solution.