Hello everyone,
I’m experiencing an intermittent connection issue with my Bluetti Elite 30 V2. From time to time, the unit fails to connect to the cloud service for about 8–10 hours, after which it starts working normally again.
Issue
When I open the Bluetti app and select my Bluetti Elite 30 V2, I’m prompted to connect via Bluetooth instead of Cloud.
In the app, under Settings → About Device, the Server Status shows Not Connected (see screenshot).
I’ve tested this on both my home Wi-Fi network and a mobile hotspot, but the result is the same — the device only connects via Bluetooth during these outage periods.
Main Problem
The unit occasionally fails to connect to the cloud service for several hours before the connection restores itself. As a result, the energy data is not recorded during these periods.
Troubleshooting Steps Taken
- Performed a Wi-Fi reset on the device
- Tested multiple Wi-Fi networks (ISP and mobile hotspot)
None of these steps resolved the issue.
Important
When monitoring the DNS requests from the device, I noticed that it repeatedly queries a plain A-record every 7–9 seconds:
gw.bluettipower.com → CNAME: gtm-apigw.bluetti.ltd → A: 47.254.169.86 (TTL=10).This behavior does not occur when the device is operating normally — under normal conditions, it only performs an A-record lookup once when connecting to Wi-Fi.
Firmware Versions
| Module | Status | Installed |
|---|---|---|
| IoT | Up to date | v8024.11 |
| ARM | Up to date | v2203.08 |
| DSP | Up to date | v2202.11 |
| BMS | Up to date | v1087.05 |
I’d appreciate it if someone from the @BLUETTI_CARE Team could look into this issue. In the meantime, if anyone in the community has experienced similar connection problems, I’d be grateful for your insights or suggestions.
Kind regards,
Jason