Sorry to have to report that after my recent experiences with Bluetti, I would avoid them at all costs.
Trying to get action through a warranty has proved impossible.
Had communications with other people with the same problem, not on here though.
They mentioned that matters such as this raised here will not stay up for long.
Jo
1 Like
Hello,
I’m truly sorry to hear about your recent experiences with Bluetti. Your feedback is important to us, and I understand your frustration regarding warranty issues.
We want to make things right for you. If you could provide more details about the specific problems you’ve encountered, I would be happy to assist you further. We value our customers and strive to improve your experience.
Thank you for your patience, and I look forward to hearing from you.
1 Like
I see thanks.
So Bluetti do indeed have something to do with this forum?
Yes, this is indeed the official forum for Bluetti. If you have any questions or need assistance, feel free to ask!
Thank you for the reply and confirmation. It’s just that myself and others were told by Bluetti that they had nothing to do with the forum at all. Which always seemed a little odd seeing Bluetti post here and there are links from Bluetti to this forum.
I’ll list my issues directly to Bluetti in private thanks.
1 Like
Would you please share your issues here? I’m a fairly new purchaser of Bluetti products, and want to know if there are issues with any of the products, or their support. Which of their products are you having problems with? When you contacted their support, what did they say? I think you’d be doing all Bluetti customers a favor by sharing. Thank you!
I actually have good experience with Bluetti support. Have bought many power stations in the past and a small number experienced issues (some were user errors) and was successfully replaced. I do say sometimes their instructions can be confusing or incomplete. Their staff do seem able and willing to help. Their techs on their email do answer your questions, though given the time zone difference, the answer may take a day to get back. Post your concern here on an appropriate thread and someone may help, or, email Bluetti support directly and get them to look into it.
It was OK for me to start with. However, I found that once they had decided not to act, that was it. In addition they had the feedback for my latest purchase through Ebay removed.
What kind is issues were you having?
Hi, they’re a little lengthy to go in to really. I just wanted to inform others that I found the customer services to be lacking. As I mentioned, after conversations with others via other channels, I realised quite a few even had opinions removed from here. One item I purchased, Bluetti even had my feedback removed from a well know site due to issues I described. Thanks.