So I’m trying to power my shop using the 50Amp plug on the AC500. I read somewhere that you needed at least 2 battery’s. So I have 2ea B300K connected to the AC500 with both battery’s running to the AC500. The battery screen shows Battery #2 and Battery #3 connected. Should it not say battery 1 and 2? I still overload at 3k. Am I missing something? Any help be greatly appreciated.
Hi @TxPacker, It seems you need to use the AC500 to output 5000W. Is that correct?
Could you please tell us your specific load? It would be even better if you can provide detailed specifications or models. This information will help us better understand your power requirements and ensure the AC500 meets your needs.
Please note that for some machines with built-in compressors or condensers (such as fridges, air conditioning, pumps, and freezers), the surge power will be 3-7 times higher than the rated power, and it will keep several seconds after it is just turned on. Then we will check if our machine can afford it or not. Please consult the supplier of your device for more information.
My shop is really a Man Cave / Office. I have a Freeze dryer, computers , printer lights, and chargers. I run about 1800 watts on average. My main goal is to power my house during outages. I have a NEMA 14-50R that goes to my house by interlock breaker. While just power my office I wanted to test the output power of the AC500. I used 2 heaters to bump up the watts to over 3k. That when the unit shuts down and then resets and turn back on.
Hi @TxPacker, Thank you for providing the detailed information.
We agree that this is unusual for an overload alarm to trigger at a 3000W load.
Could you please share the SN code of your AC500 and its current firmware version? This information will help us further analyze the issue and determine the appropriate troubleshooting steps.
We appreciate your cooperation and look forward to resolving this promptly.
Here is the info from my AC500:
IoT - v9041.10
ARM - v4044.07
DSPv4059.04
HMI - 6051.07
Model AC500 SN:2448000445453
Is there any Update or Fix on this issue as of yet?
Hi @TxPacker, Thank you for your update.
We aren’t entirely sure if this issue can be resolved by upgrading the firmware, but we’ve already submitted your request to the technical team. If feasible, they will push the update within 2 working days. Please retest the device after the upgrade.