Error E004 Apex 300

Product Discussion BLUETTI Apex & AC Series
1

Hello,
Today I purchased a new inverter with an additional 300K battery.
I connected everything and started charging it.
When the system reached 97% charge, I decided to install the firmware updates.
After the update completed, the charging stopped and I received Error 004.
Please help me understand what this error means and how to fix it.

Thank you!

My Apex 300
SN AP3002524000434173
ARM v2204.13
DSP v2174.13
BMS v1073.07

IoT v8026.13

I have error E004 Inverter Output Failure (Inverter Soft StartUp) - can you send me new update? As I see on forum it helps.

2

Hello,

Error E004 indicates an inverter output fault. Please follow the steps below to troubleshoot the issue:

  1. Upgrade all firmware to the latest version in the app.
  2. Disconnect all loads and then restart the machine.
  3. If the machine still reports a related short circuit error when unloaded after a restart, it will need to be sent for repair."
3

IMG_5045.PNG
IMG_5045.PNG1320×2868 168 KB

IMG_5044
IMG_50441320×2206 161 KB

IMG_5043.PNG
IMG_5043.PNG1320×2868 103 KB

IMG_5042.PNG
IMG_5042.PNG1320×2868 128 KB

Is it possible for your engineers to send me the correct firmware today?

Thank you.