EP760 under cloud control

I have newly installed EP760. I wish to change some settings, ie turn of VPP and allow charge from grid. When I try and alter these a popup appears 'Your device is currently under cloud control. Control via the app is unavailable.". I have shutdown the unit and restarted but the message remains.

I have also attempted a firmware update, it lists ARM and DSP updates as needed. When I tap the update button a popup says 'Turn off system switch before upgrading". What system switch is it referring to ?

Any help would be welcomed. Thanks.

hi @deancs

its refering to the switch in the App. I call it “soft off”, if you press the green button on battery, the EP will be completely disabled and you will no longer be able to perform updates.

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