EP600 has no connection to the cloud

Product Discussion BLUETTI EP Series
1

Is anyone else having problems with the EP600’s cloud connection?
Since this morning, the connection to the cloud has been interrupted several times and now I can’t establish it at all. I’ve also tried resetting the IoT Box several times, but nothing works.
I can still connect to the EP600 via blouetooth, but when I start the app and want to connect via the cloud, it shows me offline.

Resetting the Wi-Fi connection via the app doesn’t help either, it shows me that it is connected to my Wi-Fi but can’t connect to the Bluetti server:

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1 Like
2

I don’t have the same battery as you but I’ve got the AC200L and I have the same issue. I’m connected to the internet but not to the cloud server.

3

OK, thx @Bodark, maybe it’s a general BLUETTI-Server problem …

4

I’m experiencing the same cloud connection issue with my AC300+B300. I’ve reset the WiFi several times, but it hasn’t resolved the problem. The station successfully connects to the WiFi network, but there’s no connection to the cloud service.

5

Same Problem here with AC500.

Looks like a Bluetti Cloud Problem.

6

Everything is fine today, my EP600 is connected to the cloud and everything is working again in the app.

7

Hi @SigiKa, Thank you for the update. We are glad to hear that the problem has resolved.
Yes, the inability to connect to the cloud was due to the temporary server outage yesterday. The issue has now been resolved, and normal service has been restored.