Energy Statistics - Energy tab missing SolarX 4K PV information

hnymann · September 16, 2025, 6:18pm

Hello @BLUETTI_CARE,

I have been using my Apex 300 along with my SolarX 4K since September 7th, but I have noticed that the Energy tab does not display how much solar energy was received from the SolarX 4K. Interestingly the Power tab does show it on the graphs. The pictures below show each tab’s display from today from about 2 PM (ET).

Can the app be updated to display that data on the Energy tab?

BLUETTI_CARE · September 17, 2025, 7:46am

Hi @hnymann, Thank you for your feedback—we don’t think this is normal.

Could you please provide the SN numbers of your SolarX 4K and Apex 300? We will conduct a further investigation into this matter.

hnymann · September 17, 2025, 12:58pm

Certainly:

AP300: AP3002509000069149
SolarX 4K: 2528000348027

BLUETTI_CARE · September 19, 2025, 6:14am

Hi @hnymann, Thank you for providing the detailed information.
We have consulted our R&D team regarding this matter, and they informed us that the root cause of the issue has been identified. They are now working diligently to develop a new firmware update to fix it.
This update is expected to be released next month, after which it will be rolled out to all relevant devices in batches. Once you receive the notification for the new firmware, simply follow the prompts to update it directly. I hope it does help.

hnymann · September 19, 2025, 1:14pm

That is perfect, I will watch for that update in the next month.

Thank you for the support!

BLUETTI_CARE · September 20, 2025, 9:48am

Hi @hnymann, Thank you for your understanding. We will contact you as soon as we have any new updates.
We hope the issue can be resolved as soon as possible.

BLUETTI_CARE · September 22, 2025, 9:33am

Hi @hnymann, We have now received confirmation that the new firmware has been released.
Please upgrade the firmware and app, and conduct a test afterward—we look forward to your feedback.

hnymann · September 23, 2025, 7:40pm

Hello!

I found that there was an update for each of the components of the Apex 300, so I installed all of them. My app was already at the latest version. And today I have PV data for the SolarX 4K!

As usual, excellent and fast support. Thank you all!

BLUETTI_CARE · September 26, 2025, 7:27am

Hi @hnymann, That is great!
Thank you for the update. We’re glad to hear the good news! I’ve also shared it with the technical department, and they are equally delighted.