Energy statistics are not recorded

Product Discussion BLUETTI APP
1

Hello there,

Since around September 10th 12:00, energy statistics are no longer recorded.

Screenshot_20241027_114932_BLUETTI
Screenshot_20241027_114932_BLUETTI1080×2190 158 KB
Screenshot_20241027_122417_BLUETTI
Screenshot_20241027_122417_BLUETTI1080×2190 149 KB

After the mentioned date there was an update of both the station itself (IOT, ARM, DSP and BMS) and the Bluetti application. But this didn’t fix the problem.
I saw several threads on this forum on the same topic, where the problem was solved by a forced update of the station from the Bluetti side.
Here are the details of my station:

  • Model: AC200L
  • Station SN: AC200L2423001219710
  • Communication Board SN: IoT2423001483289
  • IOT: v9041,06
  • ARM: v2131,05
  • DSP: v2130,13
  • BMS: 1043,13

Best Regards.

2

Hi @N1ck, I think this problem can be resolved by upgrading the new firmware.
We have already applied to push a new IOT firmware for you.
Our IT department will push the latest version of firmware to your machine in 24 hours. Please upgrade it tomorrow.
Please do not load any device when upgrading it.
Please let us know if it works.

3

The problem was solved after the update.
Thank you for your quick response and efficient support!

4

Hi @N1ck, Thank you for sharing this good news with us.
We are glad to hear that the problem is resolved.