Elite 300 Bluetooth not working

My elite 300 was just delivered. I am trying to connect it to the App, but I cannot get the bluetooth icon to show up on the active screen. It shows up once I am in the selection mode and will go on and off in selection mode, but once out it does not show up on the screen. I have tried everything that I can think of (1) restart, (2) turning bluetooth on and off, (3) making sure my phone bluetooth is on, (4) restarting the app, etc. My assumption is the bluetooth does not work on my unit but would like that to be wrong.