Ordered 8/7. Received 8/29.
Last seen 4 days ago at 64% according to app. Nothing plugged in.
Plugged in to charge today but won’t turn on. Changed power cables. Still nothing.
Any troubleshooting steps before a warranty claim?
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I’ve updated my support ticket, and no one has replied. It has been almost 29 hours. No comments on this forum, no comments on Reddit, no comments on warranty ticket.
Hi @jrdbrn, thank you for getting in touch with us
We also suggest you try waking up the battery using DC charging, such as solar panels and car charging. Did this help?
If it doesn’t work, we will arrange warranty service for you. Could you please provide your service ticket number so we can prioritize your case?