RFID frying the BMS due to EW makes more sense than the “unstable voltage and frequent power outages” bs they suggested here.
Explains why older models are totally fine - they simply do not have this module.
RFID was mentioned here before, as a prime suspect, but Bluetti provided no feedback.
Let’s see what happens now 
Hello @BLUETTI_CARE ,
I’m having a serious issue with my Bluetti Elite 100 V2.
The unit worked for about 2 weeks, then stayed turned off for around a week, and now it won’t turn on at all.
I only recently found that this exact issue has already been reported by multiple users here:
I tried all the suggested troubleshooting steps from Bluetti representatives, but unfortunately nothing helped.
The unit was purchased in Europe specifically for use in Ukraine.
I bought it for my elderly parents as a backup power solution due to frequent power outages caused by the current situation in Ukraine.
Because of this, reliability and safety are extremely important for us.
When the station suddenly stopped working and became completely unresponsive, it caused serious concern.
This is especially stressful because the device was bought for emergency use, and it failed exactly when reliability matters the most.
At that moment, we were not aware that this could be a known issue, and due to safety concerns we carefully opened the unit to make sure there was no visible damage, overheating, or risk of short circuit.
We didn’t modify or repair anything inside — just checked for obvious issues and closed it back.
This situation could have been avoided if the unit had functioned properly and reliably from the beginning.
Since:
* this appears to be a known issue with this model,
* the device failed after a very short period of normal use,
* and it is used in a critical environment where reliability and safety are essential,
I would really appreciate your help in resolving this, specifically regarding the possibility of a warranty repair in Ukraine.
Thank you in advance for your support.
Hi @Sergey1, thank you for sharing your case and providing such a professional analysis. We find your insights highly valuable. We have forwarded your feedback to our technical and R&D teams for further discussion, and we will update you here once we receive their response.
Regarding the issue you encountered, we recommend contacting our local service center in Ukraine first. We have prepaid the repair fee for the Elite 100 V2.
If needed, please send us a private message to get the service center’s address and contact details.
This solution will be much faster than waiting for new firmware development and testing.
Hi @vseleznov, thank you for contacting us.
We fully understand your frustration and we are more than willing to assist you.
Please contact us via private message and provide your order information as well as email address. We will send you the address and contact details of the Ukraine retailer service center, and keep following up on your repair process.
Hello @BLUETTI_CARE, @BLUETTI,
Thank you for the quick response! I’ve tried to send a private message, but the option isn’t available for me yet (likely due to my account being new). Could you please initiate a DM with me? I’ll reply immediately with all the necessary details.
Thanks!
Hi @vseleznov, we would like to help you.
We will send you a private message right away as you requested. Please check your inbox.
Exact same issue. Was using it as a UPS connected to AC power. Hardly ever used the battery. I was going to perform the periodi maintenance discharge so I unplugged it from the AC power. It was still on then it turned off when I checked it the next morning. Tried all ther mentioned troubleshooting steps here but still couldn’t get it to turn on. Bought this in the Philippines and been using it for over 1 and half months (Purchased March 15 this year). I’ve reached out to the local support and dealers here through email but have not received any response. Even the seller I bought it from is not responding.
Thank you for any assistance.
Hello @BLUETTI_CARE I’ve got the same issue. Not starting up with button press, not starting with AC or DC power input. It was last working 2 days ago, was at 98% battery last time the app updated.
I have called your customer support line and apparently this has been escalated to support already, but I haven’t had any email confirmation. I can’t PM you, similar to @vseleznov
Could you please send me a DM, or just confirm that my support case is open?