Elite 100 V2 completely dead and not turning on, no reaction to AC or DC, same symptoms as other users

Product Discussion BLUETTI Elite & EB Series
1

Hello Bluetti Support. My Bluetti Elite 100 V2 suddenly stopped turning on. The station is completely dead. There is no reaction when pressing the power button, no display, no sound, no relay click. Holding the button for 10 seconds does nothing. Connecting the AC charger gives no reaction. Trying DC injection or external adapters also gives no reaction. The device does not turn on in any situation. It looks like the BMS or the control board is stuck or has failed.

I did not overload the unit. It was used lightly. The last action I performed was turning it off through the app, and after that it never turned on again. The station was not physically damaged. This failure happened suddenly and without any warning.

I see that other users have exactly the same problem with Elite 100 V2, especially in the forum thread called “Elite 100 V2 silent dead after 3 weeks”. My case is identical. Many people also report this issue in online stores, so this looks like a common problem of this model.

I need support to confirm if this is a known issue or a defect in the Elite 100 V2 series. Please tell me what I should do next. Is this a BMS or control board failure? Should I send the unit to the service center? Is replacement possible?

I can provide the serial number, video, photos or anything else you need. Thank you.

1 Like
2

A funny little miracle happened, so to speak. By some kind of magic, I took a regular 220V power cable and started unplugging and plugging it back in about 20–30–40 times, not fully inserting it, kind of creating a light short. And voilà — my Bluetti woke up and started charging! Problem solved.

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Hello @microgreys. Not the “native” power cable for the charging station from the kit, but another one for 220 V?

4

@BLUETTI_CARE Is this safe to do?

5

No, no, no — sorry for the incorrect translation. I’m not a native English speaker. What I meant is that I was using the original cable that comes in the box. I was gently inserting it for about a minute, barely touching the contacts until the first electrical “click,” so to speak. The ORIGINAL STOCK CABLE — and voilà, my Bluetti came back to life.

6

I don’t think this is correct or safe — I just tried it, and by some kind of magical miracle, it helped me.

7

I’d also like to remind you that my Bluetti stopped turning on after it was fully discharged to 0%, until it completely shut down.

8

So, is your station still working as before? I’m curious as the owner of a similar device (moderators may respond later, maybe it’s not worth waiting for the weekend).