Elite 10 Power station ERROR

Product Discussion
1

Hello, I purchased an Elite 10, which unfortunately arrived defective from the factory. I see many people complaining about the same issue: error E013, AC relay failure.

I followed all the steps that customer support instructed me to take, and they concluded that an RMA was required. They scheduled a pickup with DPD for March 31, 2026. I had to miss work and stayed home waiting for the parcel to be collected, but no one showed up. I lost a day of work, and on top of that, the Elite 10 was meant to be a birthday gift for my wife… something that now seems unlikely to happen. I don’t understand what’s going on, as I expected more proactive after-sales support.

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3

Hello Janson. Thank you for your attempt to help, but the reality is that the error is not that one — it’s E013, an AC current relay failure. Bluetti support has already carried out all the troubleshooting and confirmed that it needs to be replaced.

The problem is that support told me the unit would be collected on March 31 by DPD… and I’m still waiting for that pickup to this day. On top of that, customer support has stopped responding to my emails.

I’m concerned about the situation, as I currently have a paperweight at home, and what I actually need is a power station — which is what I purchased.