I am having an issue with my EB3A battery. It will shut off and be completely unresponsive to anything (screen stays off, buttons do nothing, and app does not connect). This happens until I plug in the AC charger, then it shows as 100% on the screen and in the app, and the outputs work for maybe 1 minute, then it will shut off again and nothing works until I unplug and re-plug the AC charger cord. I saw other similar issues and looked for a firmware update, but it says up to date in the app (ARM v2062.03, DSP v2056.13). The SN is EB3A2330002125493. It would be helpful to have a firmware update pushed to this SN if possible, or another way to reset the battery.
Hellp, I have registered you for the firmware update notification. Thank you for your patience!
Thank you! The update has fixed the issue.
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