@BLUETTI_CARE
Subj. EB3A actually is used in calibration-like cycle: charged to 100% using AC with no load, then completely discharged using DC until shutting itself off.
This EB3A barely has full 20 cycles. Firmware is updated to the latest version.
Hi @Serge, We really want to help you, but your firmware is already up to date.
At this point, we can only recommend contacting customer service to arrange for a repair. If you’re unsure how to contact customer service, please send us your order number and the platform you ordered from, and I’ll help you find the corresponding customer service email.
@BLUETTI_CARE
I bought my EB3A from Yabco online store in Ukraine in February 2023. At that time they provided a 1 year warranty from the seller.
Hi @Serge, We couldn’t find any record of a Yabco distributor.
We’re concerned that it might not be one of our authorized dealers. Could you confirm this with the seller?
Are you currently able to contact the seller and request repair services from them?
If not, this would be considered an out-of-system order, and unfortunately, we wouldn’t be able to provide free warranty services. However, we can assist you in arranging a paid repair.