Greetings! Can I have fw update? same problem as discussed in old topics
arm 2063.03
dsp 2052.11
sn EB3A2240001228073
@BLUETTI_CARE
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Hi @tennobi, thank you for letting us know.
I have applied to upgrade your system to our IT department. If the new firmware is available, they will complete the push within 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.
regards,
waiting for it
thank you
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Hi @tennobi, we have consulted our technical team about this issue, and they confirmed that your firmware is already the latest version, so it cannot be fixed via a firmware update.
We recommend that you contact the seller or customer service directly to arrange warranty service.
If you have any questions about how to reach the appropriate customer service team or concerns about the service process, please send us a private message with your order information so that we can arrange priority service for you.