eb3a shows 100% charged but will not switch on or provide ac/dc power unless plugged in and charging on mains power

it will also turn on when plugged into solar but will not give ac or dc even tho 100% charge showing, i have seen similar post with ‘short’ showing on display but i dont have this on mine ORDER SPF-UK-7404
purchased 26/06/2023

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@bluetti_leegroveslivecom When plugging in the AC charging cable, turn on the AC and DC buttons of the machine. After 30 minutes to 1 hour, the machine will drop from 100% to 99% due to self-consumption. After the SOC drops to 99%, unplug the charging cable. The machine works normally (it can be turned on even if the charging cable is unplugged). Then, re-plug the charging cable for charging. However, the SOC is not accurate at this time. It may take a long time to recharge from 99% to 100%. After it is fully charged, you can continue to use it normally.

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