I purchased a Bluetti EB3A. When I plug in the refrigerator/freezer to AC power, a “short” error message appears for the DC power even though nothing is plugged into DC power and the whole unit will not run, either AC or DC. Internet runs just fine on AC power and does not give the same error message.
Anyone have any ideas?
Hi @Timoteo
as far i remember, there is a firmware update available that can be pushed by @BLUETTI_CARE to solve the issue.
greetings
Erik
Hi @Timoteo, We would like to understand the situation better.
Please provide the specific model and specifications of your fridge so that we can confirm if it exceeds the EB3A’s load capacity.
Please note that for some machines with built-in compressors or condensers (such as fridges, air conditioning, pumps, and freezers), the surge power will be 3-7 times higher than the rated power, and it will keep several seconds after it is just turned on. Then we will check if our machine can afford it or not. Please consult the supplier of your device for more information.
Could you also provide a photo of the error message when it occurs? When the error happens, please long-press both the AC and LED power buttons to obtain the specific error code.
When you disconnect the fridge, does the error still occur?
Thank you to @Selfmadestrom for the detailed explanation. We would also be happy to push the new firmware for you. Please share the SN number and current firmware version of your EB3A.