EB3A latest firmware update failed

Product Discussion BLUETTI EB Series
1

Good afternoon,

at my try to Update my EB3A to the latest firmware the Update failed. Now i cannot connect my EB3A with my BLUETTI app any more and cannot charge the unit via AC Input port. If I try to charge the unit via DC Input port the charge capacity stays at 35 %.

Any ideas what I Can do now f.e. repeat the Update ?

Best regards Andreas

2

Hi @bluetti_steenlynetde, We are more than happy to assist you.
Could you please provide a screenshot of the update failure and share your EB3A’s SN code and current firmware version?

3

Hi, my Serial number is EB3A2241001921487. Error message after failed firmware update are attached.

1730690578875000_72019205
1730690578875000_72019205480×640 108 KB

IMG_6937
IMG_69371179×2556 90.4 KB

IMG_6936
IMG_69361179×2556 81.6 KB

IMG_6935
IMG_69351179×2556 185 KB

4

Hi @bluetti_steenlynetde, It seems that the upgrade for this phone has failed. Please follow these steps to troubleshoot:

  1. Update the Bluetti app to the latest version.
  2. Clear the cache and try upgrading again.
  3. Try using mobile data instead of Wi-Fi.
  4. If possible, test with another phone.
    If the issue persists, please let us know the model of your phone.

Additionally, please note that if you need my assistance, please @BLUETTI_CARE, otherwise, I might not see your message and be able to help you promptly.

5

Hi @bluetti_steenlynetde, We still haven’t gotten your answer, we wonder if this problem is resolved.
Please feel free to contact our service team for a warranty service.

6

Sorry, because these recommendations did not solve the issue I got a warranty repair by BLUETTI in meantime. Now my EB3A works again as before. Thanks and best regards Andreas

7

Hi @bluetti_steenlynetde, Thank you for letting us know.
I am glad to hear that the problem is resolved!