Hi - our Scout Group bought 5 new EB3A to run LED lights for camps. One of them has a problem - it turns on and works fine, I’ve linked it to the Bluetti App and all looks good, but the display just shows garbage. See attached picture…https://photos.app.goo.gl/mLV4PeEp1apuzzKj6
Any advice from the group?
Thx
Hi @MBL900
a warm welcome to the bluetti community!
If your unit is within warranty, you should send it in to repair. I think the most post i see here had a broken display, when something like this happen.
greetings
Erik
@BLUETTI_CARE Is there anything firmware side possible to fix?
Hi @MBL900, We guess that the issue is caused by a loose screen connection cable, which cannot be resolved through a firmware upgrade.
Thank you for 2Selfmadestrom’s kind advice. Yes, it is right.
We recommend contacting customer service for support and arranging for a repair.