EB3A Display not right


I have a 3-year-old eb3a
And the display on the unit itself works intermittently
If it’s if the unit is Off the Grid and then I plug it in it shows it charging
But when it’s a UPS mode it doesn’t show me the input display it shows zeros
But on the app it shows me that it is charging

Any modes having this trouble and is there a way to fix it