Eb3a
Where do I find a mountable 7909 receptacle
The DC input on mine wobbles and loses connection
Hi @Aalhard, We truly want to help you.
Since the DC input port on your EB3A is overheating, we strongly recommend that you stop using it for safety reasons. It’s best to arrange a repair or replacement through our customer service team.
We’ll need your order information to proceed with the next steps. To protect your privacy, we’ll reach out to you via Message. Rest assured, we’ll continue to follow up on this issue until it’s fully resolved.
I sent that info via message
I haven’t gotten any further info
Hi @Aalhard, I am sorry for the inconvenience.
It may have been a system issue that caused us to miss the message notification—our apologies for the inconvenience.
We’ve now confirmed receipt of your order number and have forwarded the matter to the Amazon service team. They will contact you via email shortly.
I believe this will be resolved within 24 hours, so please keep an eye on your inbox.