contacting bluetti with account problem

Product Discussion Solar Panel
1

i have tried several times to contact bluetti about a problem pertaining about an item in my cart.
i placed a eb3a in my cart and i used a 50.00$ coupon and it reduced the total by that much but the reasin i did not finalize the purchase was as hard asi tried, it would not take the military discount so i let the item stay in my cart until i thought about it.
When i went back a few days later to try to use the military discount, not only was theceb3a not there now but the discount coupon ( bluetti bucks coupon) which i purchasecd with bluetti bucks in my account was also not there and when i checked my several times over the next several days, they had not been put back in my account.
The really frustratin part is i have tried phone calls which after waintin seceral minutes they not availBLE.
i tried several emails also with no answer.
has anyone had this problem?
Does anyone know where i cango to contact them and actually get an answer?
please excuse misspelled words and poi ts because i just had a right arm shoulder replacemnet and have to use my left finger to type.

9

2

@pulsi6 Could you please provide me with your email address so I can check the details for you? You can message me in private with your email.

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epulsifer1649charter.net

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epulsifer1649@charter.net

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@pulsi6 Thank you. I have forward your request. They will contact you ASAP when they are on duty.

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when do you think they will be on duty? i have not been able catch them on duty for the last several times i tried.

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@pulsi6 They get back to me that they contacted you via email, did you receive the emails?

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yes, finally this morning. they had put the coupon back in my account and i haveasked them to reduce the price of the item where it was when i tried to purchase it. i am waiting for an answer. thank you for askin,

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@pulsi6 I’m glad to help you. If you have further question, feel free to ask me.