Hi all, I decided to post here as a number of us on the UK FB group noticed the other day that we could not connect to our AC300/500 devices using the wifi / cloud connection.
I did a quick search before posting, but now that its all been resolved, is there any reason / news as to what happened please?
Cheers, Colin.
I had the same issue this last weekend. I have just installed my solar array so I was watching the system at a high frequency from wifi. I lost the visibility Sometime Friday and got it back Sunday morning. This of course was VERY frustrating. I have an AC500 split phase setup. I shut full system down multiple times, complete grid panel down multiple times, reset router multiple times, etc. I also checked the forum many times to see if it was an issue others were experiencing. Another frustrating Bluetti weekend. The app is terrible. I wish they would put some effort into it beyond enhancing the store, forum capability, etc on the app. We need reliable functionality.
Hi Steve, it didn’t affect me straight away, I was reading some other members had noticed it, then I also noticed it. The cloud connection lasted a few days, I even did packet captures on my network, even setup a dedicated wifi network for the AC500 to figure out what the device was trying to connect to, but I just couldnt see outbound packets. All very odd. Glad its back, but being a tech that I am, I would like better awareness so at the very least, we can help each other.
The server certificate expired last Saturday, and it took 15 hours to return to normal. I’m sorry for the inconvenience. We have given feedback to our R&D department and hope to add a reminder to notify customers when special circumstances occur.
This makes sense, so thank you for the information, its a shame this was not offered in a more ‘heads up’ manner. But having a calendar reminder is fair point. Thanks again.