I just received an error when trying to change some settings on my EP760…
“Your device is currently under Cloud Control. Control via the app is unavailable.”
This is a big red flag for me… if there is a safety issue on site I need to be able to turn the EP760 on or off.
Whomever is running the test please contact me immediately.
Andrew Powell
@Aphere
Hi Andrew,
Sorry for the inconvenience. After confirmation, we learned that the app has released a new version. Please upgrade to the latest version and follow the method in the images below to troubleshoot the Wi-Fi connection issue.
It’s not that…
I’ve upgraded to the latest version…
2.3.20
I believe some VPP tests are underway, but no one has asked for my permission to control my ep760.
Ap
@Aphere
I have already contacted the BLUETTI Australia team. Has Patrick (Technical Support Specialist) from the team contacted you to resolve this issue?
Thank you for following up… yes Patrick and I have connected… I am waiting on a follow up.
I know there is more work to be done in this space and frankly I am questioning my investment in Bluetti right now.
Sincerely,
Andrew P.
@Aphere Hi Andrew,
I sincerely hope that Patrick can help you resolve this issue properly. Please let me know if there are any updates :)
Given what has occurred, I won’t post anymore details until this is resolved.
I will ask one more question, without a working B500, there isn’t any solar captured or exported to the grid, is that expected behaviour?
Cheers,
Ap
