After a successful installation, fiirmware upgrade and charging my Jackery 500 at 27 volts input as the initial test to make sure everything was working as per the user manual, I was shocked to return to my vehicle after two hours to find the charger one hadn’t shut off after the stated 30 minutes and had drained my battery down to 12.1 volts. (The power bank was disconnected) Contacted customer service via phone and was told you have to turn off the Charger 1 via the breaker switch. This contradicted the FAQ which clearly states: “The Charger 1 is designed to automatically shut down 30 minutes after the engine is turned off”.
The green led light remains on after 30 minutes, (over two hours now) flashing steadily approximately every 2.5 seconds.
I can’t be offroad miles from anywhere and this happen again. I purchased this based on the fact that it was supposed to automatically shut down after 30 mins and not drain a battery, which it does.
I double checked the manual and nowhere does it say use the breaker as an on off switch.
If this is the case which contradicts the manual then why isn’t there a manual on - off switch on the unit itself?
Hi @Overlander, To avoid excessive discharge of your car battery, we recommend installing a circuit breaker or enabling the Grid Self-adaption mode. This will better protect your car battery and mitigate the impact of surges.
We’ve mentioned circuit breakers in our FAQ. Please refer to the attached screenshot for details.
Ok, so the Charger 1 has to be turned off by the supplied circuit breaker. Which is the complete opposite of the what the product description and FAQ states?
Circuit breakers are for surge protection and were never intended to be used as an on off switch for a device. In that regard, why wasn’t an on off switch built into the Charger 1 during development?
Please clarify, as no where in the manual does is indicate that you have to use the circuit breaker as an on off switch. And that it doesnt actually auto turn off after 30 minutes as clearly advertised?
After 12 hours the green indicator light with no power bank connected is still flashing a solid green once every 2.5 seconds approximately. And no where in the manual does it say this either. Indicating it is still drawing power from the battery.
Hi @Overlander, We truly value your feedback and understand how you feel.
It was never our intention to mislead customers. If our user manual has caused any confusion, we will certainly relay your concerns to our R&D department to see if an update to the manual is necessary.
If you do not plan to use the circuit breaker, could you please try enabling the Adaptive Mode and test if that helps?
Please let us know if it works.
I have the same issue. Green light on Charger1 stays blinking endlessly. After checking on it after 2 hrs. I turn the breaker off. Green blinker shuts off. I did this test several times beyond 30 minutes. Each time the breaker has to be shut off. The manual should state this clearly. Flaw in design. I know eventually i will need a new breaker due to off/on back and forth. Will there be a OTA fix on this issue?
I have a ac180. How do i change modes on the app from Standard, Silent, Turbo, Adaptive mode? any other modes? and what is the difference between each mode? I went to settings on my ac180, NOTHING shows. It was at 56v, my ac189 at 70% full and charged to 100% less than 10 min. 30% of 1152 is 345.60- to charge to 100% less than 10 mins is really fast. Love it! Not sure if thats normal or good for life of battery.
I have also installed the charger 1 and have exactly the same issues as the above, its not turning off, even after 24 hours. Any update on a fix for this? Surely it should automatically shut down like it states in the manual. Im debating returning my elite v2 and charger 1
Any update? This is gonna quite an inconvenience if I have to turn the charger on and off everytime I use it to save from draining my battery. I will be returning mine if it’s not an automatic shutoff
@BLUETTI_CARE Hi I just installed the charger 1 and notice the device light stays on and continues to draw power from the battery while the car is off. Is there going to be a firmware update to fix this? This is not how the product was described in advertising and is going to damage the car. The breaker is not an on/off switch and shouldn’t be used as such.
Hi @mjday07, Yes, we have new firmware available to resolve this issue.
Please provide your Charger 1’s SN number, we’ll immediately push the firmware update.
Hi @darrenduds20 and @vakos, we have new firmware available to resolve this issue.
Please provide your Charger 1’s SN code, we’ll immediately push the firmware update.
By the way, please note that if you need my assistance, please @BLUETTI_CARE, otherwise, I might not see your message and be able to help you promptly.
Hi @darrenduds20, We have requested to push the latest ARM firmware for you.
Our IT department will push the firmware to your unit in 1 working day.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it does help.
@BLUETTI_CARE Yesterday I installed my Bluetti Charger 1 in my campervan and am experiencing the same thing. This morning the green light was still on. Can I please have the NEW firmware fix pushed out to my Charger 1 unit? S/N = CHARGER 12502002560596 Thank You Very Much!
@BLUETTI_CARE I don’t see a SN but the PN is17.0301.1401-02A2. The number within the app associated with the charger is: 12501002372326. Hopefully one of these is correct.
Hi @vakos, Thank you for getting back to us so quickly.
We have requested to push the latest ARM firmware for you.
Our IT department will push the firmware to your unit in 1 working day.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it does help.
Hi @bluetti_harleyrydergmailcom, Yes, it is our pleasure to help you.
We have requested to push the latest ARM firmware for you.
Our IT department will push the firmware to your unit in 1 working day.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it does help.
Hi @mjday07, Your Charger 1’s SN number is CHARGER 12501002372326.
We have requested to push the latest ARM firmware for you.
Our IT department will push the firmware to your unit in 1 working day.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it does help.
@BLUETTI_CARE i did the update. The light still stays on. It still defaults to charging unless I toggle it off and it still shows 0.4V output after the car has been off for a while
