Hello - this morning i purchased a new small (7inch) tablet so that I can keep all my apps that i use for my weather station, security system ( Dlink), boiler (NTI net) - and a couple of others. I was able to download and use all of these ( from Google Play store) except you guessed it - the Bluetti app!! When i bring it up on the Google play store , it says not compatible with this device. It is a a brand new ONN 7 inch tablet - runs Android 11 ( Go edition) 2 GB RAM with 32 GB of storage. Anyone else running something similar with the Bluetti App???
I run it on my Samsung Galaxy Tab A (10.5 inch screen and 32GB) with Android 11 just fine (I am typing on it now). I also have it on my Samsung S21 phone with Android 12, which allows me to monitor my setup (dual AC300 with Fusion Box Pro and eight B300 batteries) away from my home.
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Thanks - tried again today and no luck. I wonder if it is related to the GO edition of Android 11?? Hoping Bluetti will comment on this.
Today the Bluetti app is not working on my Samsing Galaxy Tab A, which has Android 11. The app version is 1.3.9. The app stays on the opening screen and does not see through Bluetooth or WiFi my AC300 setup. This is the screen that it stays on:
I uninstalled the app, downloaded it and installed it again. The app still does the same. My tablet has not been updated or changed, nor has the AC300 firmware been updated (I cannot do it anyway!), so something happened to the app.
P.ease help since this will affect othe users.
Hi Bluetti - I have the app already on an Iphone. It will not download from the Google Play store to my new ONN Tablet that has Android 11 ( GO Edition). Other apps can be downloaded successfully to the new tablet .I bought the new tablet so that I could leave the Bluetti app running on it during a power outage so that I could continuously monitor the system without having to look at my phone. I am disappointed that when i try to download Bluetti app from the Google Play store, that it will not allow on my new tablet. Is the Bluetti App compatible with Android 11 ( Go Edition)? My new tablet has 2 GB of RAM and 32 GB of storage. What are the compatibility specs for the Bluetti App? Thank-You
@woody715 Thank you for your feedback. Our software team is already analyzing it. I will let you know as soon as there is any new info.
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Just an FYI. I use a Chromebook and it also is not compatible with it. Should it be?
Version 111.0.5563.100 (Official Build) (64-bit)
Thank You Bluetti. I hope it can be corrected.
Hello Bluetti - any updates on this yet? Thank-You.
I have forwarded it to the R&D team again, but I have not received an accurate answer yet. Will keep following up for you. I will let you know once I have an answer
I also encountered this on several tablets, one of my phones, and my chromebook.
I think the app looks for a VERY specific screen size.
I even got an error message about that on one of my devices.
It’s pretty frustrating.
@jCs Can you also provide the model and software version of your tablet?
Is the error message you are referring to an error reported after opening the app? Could you tell me what error was reported?
I will check with the relevant engineers according to the information you provided
Hi Bluetti - here is the information on my tablet:
Device Name = ONN 7 Tablet Gen 3
Model and hardware = 100071481
Android Version = 11
Custom Build version = alps-mp-r0 mp5-V4 183
Build Number =RP1A 200720.011 release keys
Received, I’ll keep you updated on the APP test results.
Well…? Anything more on solving this tablet problem? We’re building a system that uses two AC70’s and due to weight limitations, the AC70 screens themselves will not be readily available for viewing. And we obviously wont be selling Android phones with our systems
Therefore we need it to run the Bluetti App on an Android tablet of some kind (We’re open to options) for our systems to work.
PLEASE let us know whatever you can asap. Thank you very much.
James T.
Dir of R&D
@JamesDTaylorSTL Is yours an Android tablet too? Same problem of not being able to download the app?
Thank you for the amazingly quick reply.
Actually I remembered that I had a 10" Galaxy S3 tablet and it loaded and seemed to work just fine. But I’m not sure we’re going to specify that tablet or that big of one.
So we’re curious if you had figured out why other people were having problems like a specific software or hardware requirement or maybe even a list of successful bindings on certain tablets models.
But we are encouraged and can order some of the most desirable tablets from Amazon and pretty sure return any that doesn’t work.
Hopefully these tablets will also run various HAM radio BT software packages too!
Thanks again
Jim
Due to lack of manpower, we currently do not have a dedicated team to do APP adaptation for tablets at the moment. If we encounter any kind of problems in the experience, the team will firstly reproduce and then troubleshoot.
But thanks for your feedback, the APP team has incorporated the requirement pool.