After a couple of months working fine, I suddenly cant login anymore on the App to see my device. An offline connection can be esthablished and the AC180 is just doing fine.
Message: after a long login wait the app cant find a host/server.
What can be wrong?
Hey @Peterm
sorry to hear that. Could you try to login from another device? Please also verify a active internet connection.
If it still doesnt work, what is your region to try the login?
Thanks
Erik
Hi @Peterm have you tried deleting the app and reinstalling that will install the latest version if there is any new ones. Then raving it to your AC180 hope that fixes it.
Hi @Peterm, Please refer to the suggestions from @Selfmadestrom and @Ktt to try using another phone, or reinstall the app, restart Bluetooth, and try again. Does this help?
Additionally, please provide us with the SN code of your AC180 so that we can further investigate.
Dear @selfmadestrom and @Ktt ,
Yes I have deleted App (and Data), reinstalled, restarted Bluetooth, and I still get the message: ‘communication timed out, please try again’. However, I did succeed in establishing an offline connection via Bluetooth: I can see/use the dashboard.
So, halfway. Is this a known issue with iPhone users?
Thnx for your help so far.
Peter
Hi @Peterm
Didnt hear any issues with the mobile App in the App Forum or here.
Did the issue happen with mobile data connection and WLAN or only in one of the connections?
Erik
Hi Erik,
On my iPhone I tried both: wlan and mobile.
Just tried to login from my iPad Pro. This works…(!) Thats great! But it’s wlan only.
Would love to have connection on the road with my iPhone (latest updates, etc). Any ideas?
Oh s…, VPN was enabled in my iPhone. Seems that it blocks more than desired…
Switched it off and everything works just fine. Oops.
Soo sorry guys @Ktt @Selfmadestrom for your time. Thanks for your help!
Ah, on mobile (outside) it still relies on direct the Bluetooth connection rather than via the cloud: Bluetooth device not found, please get closer to the device…
Hi @Peterm the AC180 doesn’t have WiFi connection so isn’t able to connect to the cloud you can only use it with Bluetooth when it’s in range.
Ah, ok. Thank you very much for informing me.
Hi @Peterm, I’m glad to hear that the issue was resolved after turning off the VPN.
Yes, the AC180 is a small model that only supports a Bluetooth connection and does not have Wi-Fi connectivity.
Thanks again to @Selfmadestrom and @Ktt for their attention and kind advice on this matter.
