Bluetti Premium 100 V2 doesn't turn on and charge

Product Discussion BLUETTI Elite & EB Series
1

Dear @BLUETTI and @BLUETTI_CARE!
I again kindly ask you for your help, advice and support.
This night Bluetti was discharged to zero. Since it is connected to feed all apartment, it always starts to charge automatically when electricity is back. Today it didn’t. It is turned off and I cannot activate it in any possible way (by pressing AC+PV actually, since it’s the only way I know). I also cannot connect to it via app just to see its software versions for you. I’ve read something about BMS mode - may it be the case and if yes, how can it reset it? The station is used in Kyiv (Ukraine), so you may imagine the urgency of its restoration)))))))) Thank you!

From my previous post:
Bluetti Premium 100 V2
S/N PR100V22528001796797

Last available software (in October):
IoT v8024.11
ARM v2186.09>v2186.15 (no download button or any other option to download, photo below)
DSP v2200.08>v2200.14
BMS v1083.07

But then you’ve pushed a software update to my device due to the issues described here

I would kindly appreciate any clues, support and hints to restore its operation asap. Maybe some hidden button or whatever…

2

Just an update - the problem is solved. We connected the station via XT60 cable to the car and kept it charging for about 10 minutes at 12V. Although it still didn’t turn on, when we brought it home and connected to the ordinary socket, it woke up with 0% charge and started charging. God bless Bluetti))))) I guess charging for a while at 12V gave it a little push (charge), which let it start charging in a normal ordinary mode)

3

@batlena You did the right thing. In this situation, charging via the XT60 can help. Another tip: when the battery reaches 85-90% charge, use the app to manually charge the battery. Set the charging current to 1A. Charge the charging station without a load. This will allow the battery cells to better balance at the end of the charge. Perform this procedure as a preventative measure every time the battery is fully discharged and at least once a week during normal use.