Hi, I have a problem with my new Bluetti Pioneer Na. The USB-C port only works when the cable is inserted one way. Interestingly, it doesn’t matter which way it’s plugged into the target device. Is this normal? I have the latest firmware and tested it with new USB-4 cables from CableMod as well as a USB-C charging cable from Anker. The cables work fine with other devices.
Hello, if you are still unable to use it, please contact the platform where you purchased it for repair.