We have a customer with a Bluetti EP2000 and two BP7000 units, where the Bluetti system—upon reaching full storage capacity (i.e., 100% charge)—throttles the PV output down to 0W.
For several weeks now, we have repeatedly attempted to contact Bluetti regarding this issue; however, we have received absolutely no response. Furthermore, via WhatsApp, a staff member informed us that this behavior is considered normal?
I am now on the verge of making this entire matter public on YouTube, in newspapers, and in online magazines if Bluetti continues to fail to respond. We are waiting since 2 Weeks that somebody is contacting our costumer.
The serial number is: EP20002502000044297
For a company like Bluetti, it is truly embarrassing to claim that this system is operating “normally”—as suggested by the screenshot—from approximately 11:55 AM onwards…
Hi @Pat3, thank you for getting in touch with us.
We have located your email records and our technical staff has replied to you. Could you please check your new email? We will keep following up on this matter via email.
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