My EB3A serial number 90333qc22390738 firmware version v2062.03 v2056.10 will only stay on (ac and dc) for a minute or two tops when plugged into ac. It will then go off and i have to unplug it and plug it back in to turn it back on to stay on for another minute or so. It shows 100% but will not stay on long enough to drop down below 100%. Please help I’ve literally only used this thing a couple of times and had to send it in 2xs already. It’s not out of warranty and they want to charge 50 to send it in but I’ve literally only used it 2 or 3 times and have taken good care of it. I even tried solar charging it even though it says 100% and same issue. Any help would be greatly appreciated! Also, it shows UPS mode when i plug it up but again only stays on for a couple of minutes tops.
Hi @diglife, We’d like to know if you have enabled ECO mode. If it’s turned on, please disable it first.
Could you also provide the SN code of your EB3A? A valid SN code starts with the model number, “EB3A.”
Additionally, we’d like to know how often you use your EB3A. Regular use is recommended, as infrequent use can affect battery maintenance.
Have you already contacted our customer service team? If so, could you share the ticket number with us? We will investigate the matter and try to arrange an upgrade service for you.
Hi,
The serial number is EB3A2239010911827. I did create a ticket but they said it would have to send in and pay 50 dollars but i’ve only used it a handful of times and already have had it replaced 2 x i think. I think i have taken it out of eco mode but will try again. Should i charge it while it’s out of eco mode or what? thanks for the help, i really want this to work. The support ticket number is 187812.
as for use, as i mentioned i rarely use it. It’s for emergencies.